Level of Service

Level of Service Workshop
Level of
Service Workshop
  • Levels of Service on-line Workshops shall include activities offered to municipalities which can be directly tied to helping municipalities comply with O. Reg. 588/17 requirements for July 2021.
  • Such activities will be based on the needs of the municipalities participating but will include, for example, assistance in complying with the following requirements of O.Reg. 588/17:
    • Determining current levels of service per S.5.(2)1.
    • Creation of an asset inventory per S.5.(2)3.
    • Conducting condition assessments on assets per S.5.(2)3.iv.
    • Determining the lifecycle activities and costs that would be required in order to maintain current levels of service for 10 years, per S.5.(2)4.
  • The consultants will prepare and deliver activities for one day with groups of approximately 10 participating municipalities to assist municipalities in preparing and meeting the challenges of compliance with the July 2021 requirements.
  • Municipalities will have the opportunity to choose which on-line Workshop provided by one of the consultants that they wish to attend.
  • Only one (1) free attendee per municipality is covered by this Workshop Program funding, however municipalities may purchase additional attendees if there is room to accommodate them.
Consultants
Consultants
BRIAN ANDERSON- FRANK COWAN INSURANCE COMPANY JOHN TARANTINO- MARMAK
GORD McELRAVY-BUILDING SMART CANADA MOOSA ISMAIL- ASSET MANAGEMENT CONSULTANT
JAMES SMITH- ONTARIO GOOD ROADS ASSOCIATION TERRY PICHE- ONTARIO RECREATION FACILITIES ASSOCIATION
Schedule
Day 1 Morning Session
8:30 AM - 12:00 PM
Day 2 Afternoon Session
1:00 PM - 4:30 PM
Benchmarking
Accurate Inventory
Condition Ratings
Lifecycle Events

Level of Service Strategies
Risk Models
Smart4CAST
Citizen Engagement
Corporate Policy
What You Will Learn
ACCURATE INVENTORY
Accurate Inventory
Detailed Inventory
Condition Assessment of each Asset Category
Visualization of Location


FINANCIAL
Create a 10 Year Plan
Replacement Cost
Funding Strategies




BENCHMARKING
Encouraging Municipal Collaboration
Establishing Provincial Standards




LEVEL OF SERVICE
Technical Level of Service
End User Level of Service




CITIZEN ENGAGEMENT
Electronic Service Request
Electronic Work Orders



LIFE CYCLE EVENTS
When to Remediate?
What to Remediate?
How to Remediate?
How Will Remediation Extend the Life of Asset?


CORPORATE POLICY

Integration of AM Plan into Corporate Strategic Plan
Adoption of Level of Service
Adoption of Financial Strategy
Regular Update of Plan

RISK MODELS
Probability of Failure
Consequence of Failure


How You Will Benefit
How You Will Benefit
  • PARTICIPANT WILL RECEIVE ACCESS TO MARMAK’S “LEVEL OF SERVICE FRAMEWORK” DOCUMENTATION.
  • PRACTICAL CLASSROOM EXERCISES USING YOUR OWN DATA.
  • MARMAK WILL PROVIDE ON-GOING SUPPORT.
  • BENEFIT FROM EXISTING MUNICIPAL BENCHMARKING STANDARDS.
  • RECEIVE A CERTIFICATE OF PARTICIPATION.
  • COMPLIMENTARY ACCESS TO BALANCE.
BRIAN ANDERSON
BRIAN ANDERSON

BRIAN ANDERSON

An experienced municipal roads consultant, will be managing the road review service for Frank Cowan Company. He has 41 years’ experience building, maintaining and managing provincial and municipal roads. Brian has been a member of the Ontario Good Roads Association team for many years and facilitated the 2013 revision to Ontario Regulation 239/02 Minimum Maintenance Standards. He has also served on steering committees developing Ontario Traffic Manuals.
GORD McELRAVY
GORD McELRAVY
          

GORD McELRAVY

has held senior positions in private industry, worked in federal and provincial government and taught college during his career of more than forty years in the geospatial industry. His educational background is in surveying and mapping, and his professional experience includes GIS, Remote Sensing, GPS, Mobile Workforce Solutions, Enterprise Data Management, Enterprise Services (SaaS) and Intelligent Model Design for Infrastructure. His professional accreditations include; C.C. – Chartered Cartographer (OICC – Ontario Institute of Chartered Cartographers); O.L.S. - Ontario Land Surveyor and O.L.I.P. – Ontario Land Information Professional (Association of Ontario Land Surveyors).
     
JAMES SMITH
JAMES SMITH

JAMES SMITH

Dr. Smith plays a lead role in OGRA’s extensive asset management program which is designed to support municipalities as they take full control of the management of their tangible capital assets. James is the current Chair of the Transportation Association of Canada's Asset Management Task Force and represents Canada on the World Road Association's Asset Management Technical Committee. He is always available to municipalities to offer advice on matters relating to infrastructure assets.
JOHN TARANTINO
JOHN TARANTINO

JOHN TARANTINO

is a professional consultant with a proven record of over 25 years in developing visions and strategies for the successful design and implementation of asset/infrastructure management and information technology solutions. In 1983, he graduated from DeVry as an Engineering Technologist. In 2002 he was sworn in as an O.L.S. O.L.I.P. G.I.M.. John has had a distinguished career in providing a range of services to municipalities. In 1998, he established an Ontario municipal partnership that brought together municipalities with a desire to share in the collaboration of deploying municipal web based solutions. In 2001, John brought together a number of municipalities to apply for Ontario Geo Smart funding. In 2017, he was instrumental in establishing a partnership with Ontario Good Roads Association (OGRA), Ontario Recreation Facilities Association (ORFA), and 15 Ontario municipalities collaborating in an Asset Management initiative.
MOOSA ISMAIL
MOOSA ISMAIL

MOOSA ISMAIL

is a professional consultant with a proven record of 30 years in developing visions and strategies for the successful design and implementation of asset/infrastructure management and information technology solutions. Moosa has been a pioneer in introducing Municipal Infrastructure Data Standards and standards for Asset Management. In 1995 he was awarded the Municipal Information Systems Association’s “Quality Award” for the promotion of cooperative advancements in the use of technology within municipalities. Among his many professional affiliations was his term as President of the Tri Committee (American Public Works Association, Municipal Engineers Association and the Ontario Good Roads Association) from 1985 – 2001. Moosa has worked with the City of Brantford’s internal project manager for the planning and implementation of their Asset Management System for Water, Waste Water and Roads, the Region of Peels Risk Centric Corporate Asset Management System, the Brantford Power Inc. Asset Management Program, and Project Advisor for the Town of Ingersoll Asset Management System.
TERRY PICHE
TERRY PICHE

TERRY PICHE, CRFP, CIT, Technical Director, ORFA

has been in the business of recreation for over 30 years having experience at all levels of operations and management. In his role at the ORFA, Terry works with experts in the fields of ice and refrigeration, aquatics, buildings and grounds, and management to help identify, document and disseminate the latest information on recreation facility-related industry best practices. Terry develops leading-edge education and training sessions and teaches in a number of ORFA professional development courses. He has been an invited speaker at many recreation industry events across Canada and the United States. Terry holds both the Certified Recreation Facility Professional, and the NHL-recognized Certified Ice Technician professional designations.