BALANCE built in partnership ORFA (Ontario Recreation Facilities Association), is an interactive web-based Level of Service (LoS) solution.

BALANCE is designed to help municipalities conform to provincial Asset Management regulations regarding LoS.

BALANCE uses the asset information ORFA's Recreation Facilities Asset Management (RFAM) software to track the current LoS on an organization’s assets.

BALANCE assists all department heads to collaborate in establishing and adopting a unified LoS throughout the organization.
BALANCE offers an integrated view of:
  • Asset Inventory
  • Consequence of Failure (CoF)
  • Probability of Failure (PoF)
  • Cost
Probability of Failure
BALANCE Users have the ability to track the condition/useful life of municipal assets, determine a desired condition rating for each asset type, and verify each asset meets the desired value. This intern automates the probability of failure and organizes assets based on the risk they pose to the community should they fail.
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Consequence of Failure
Each municipality can track the consequences of an asset fail. This module shows the aggregate consequence of failure for each asset class. In addition, the user can drill down to view each child asset and review their components.
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Collect and store entire municipal asset inventory using customized input forms to compile detailed information on all of your assets in one central location.

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Edit Linear Asset Form



Standardized inspections/preventative maintenance tasks can be organized to determine how often the municipality wants them to be completed, on what assets, the cost to do so, and verify it has been completed.

Incident Location

Links the asset inventory to ComTrack, a work order management software, giving users the ability to respond to deficiencies and track work orders until they are resolved/closed.

Carbon Consumption

Track CO2, N2, and CH4 levels for all municipal assets.

Benchmarking allows the municipality to set the standard by which all assets in a category will be compared. These standards are set for the following 4 categories:

  • Asset Condition
  • Risk Condition
  • Cost
  • Level of Service

Asset Condition

Determine the default condition value for all municipal assets.The default value offers a starting point for municipalities to later tailor the condition for each specific asset.

Risk Condition

Every asset class can have a default risk assigned to each of the 5 risk categories: Health & Safety, Operational, Environmental, Financial, and Legal.


Municipalities can track and standardize the costs of maintenance activities and asset components to improve budgeting practices.

Level of Service

Annual Level of Service expectations can be tracked and verified. Municipalities have a tool to record the date and cost of work completion to help confirm if determined LoS targets have been met.
This SmartCAST track financial activities related to municipal assets. Input invoices, determine budgets, and automate lifecycle tasks based on current asset condition.
Asset Inventory
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Level of Service
BALANCE is designed to help municipalities get a better understanding of how their assets’ current condition compares to the desired Level of Service (LoS). This allows the municipality to determine maintenance and budget needs or to decide if their desired LoS is attainable and may need to be reconsidered.
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BALANCE displays the risk of municipal asset classes into 5 separate categories.
  • Health & Safety
  • Operational and Internal Demand
  • Environmental
  • Financial
  • Legal & Regulatory Compliance
A description is given to each Asset Category based on the level of risk.A category with a higher number poses a higher risk to the municipality. This module helps lay out not only the level of risk but also what the impact of failure would be for each asset. The descriptions can be adjusted in the lookup module to reflect the circumstances in every municipality.
For any given Asset Category, users can view each individual assets and their associated risk. The risk of each asset makes up the average that is shown on the main page. Each risk gives users in-depth information into each asset enabling them to determine which specific asset poses a high risk to the municipality.
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History Details
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On iPad
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A number of reports are available for users to get a better understanding of their municipalities current circumstances from financial reports, asset breakdown, condition reports, among others.
Data Collection Timeline
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Balance Report