All support and service request are tracked through our online support application.
Annual Subscription Support
With the purchase of the annual subscription Marmak provides telephone and e-mail support beyond the warranty period. Problem resolution support by telephone and e-mail is available during the business hours of 8:00 AM to 5:00 PM, Monday through Friday (not including statutory holidays), Eastern Standard Time.
Marmak’s team of dedicated technical support associates who provide front-line software support. Included in the support method are:
- Phone Support
- Remote System Support
- "How To" Documentation and System Manuals
- Onsite Consulting