ComTrack

ComTrack

ComTrack is an interactive service request web application. It is designed to accommodate the needs of municipal management, aids in creating work orders, and offers the public a user-friendly way to alert the city of local deficiencies.
ComTrack takes incoming requests and turns them into detailed work orders to ensure the correction of various issues occurring around a municipality. Users can view and update work orders, case status, and history.
ComTrack offers a central location where users can visualize a map layout of work orders, compile specific reports, and control administrative options. The system administrator can customize users, deficiencies, work day limits, assets, email notifications.
Dashboard
The dashboard is a snapshot of cases. Users can view details of their latest case including work order ID, caller’s name, and date created. The mapping component displays the location of each work order.
Gauges identify how many cases are On-Process, On-Hold, Closed, and Overdue. Activity charts assist management in understanding how many complaints are being received and who is collecting the data.
Charts highlight which assets or facilities had the most work orders thereby consuming the most resources.

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Dashboard


Service Request
ComTrack is designed to accept work orders from local staff and the community. Staff can pin point the location of the deficiency along with the asset that is affected, generate a specific Work Order and assign it to the appropriate staff member. Once created, a work order can be tracked to see if it is closed or if the problem persists.
Incoming Requests - Requests made by the public can be converted into a work order
Create Case - Staff identify complaints that turn into work orders that will be assigned to the appropriate department
Work Orders - Listing of created work orders that display helpful fields such as case ID, caller’s name, service category, deficiency, case priority, subject and status
Create Case
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Create Case

Dashboard
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Map

Key Performance Indicators
Work
Orders
ComTrack collets and manages information associated to various incoming requests. Through the usage of various reports, management can review Level of Service (LoS), performance indicators, asset conditions, and departmental efficiencies.
Chart Report for Case count Vs Categories -By Year and Date Range - Charts organize the quantity of deficiencies, the types of service categories, and the staff efficiency for any given year
Chart Report for Case Count Vs Year - Displays the number of service cases that have been added each month in a year. This aids management better manage seasonal staffing requirements
Chart Report for Case Count Vs Staff/Status - This report helps management see the overall efficiency of municipal staff and review work load

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Reports


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