ComTrack

ComTrack

ComTrack is an interactive service request web application. It is designed to accommodate the needs of city management, aid inspectors in creating work orders, and offer the public a user friendly way to alert the city of local deficiencies. ComTrack is capable of creating detailed work orders, it allows for the response of incoming requests for the dealing of various issues occurring around your city. ComTrack also allows you to view work orders, their progress and make adjustments or the needed changes to them. You can also visualize a map layout of work orders, compile specific reports, and control administrative options such as turning on and off functions and modules, adding users, setting work day limits to various predefined deficiencies, adding assets that exist in the city to better understand the environment of the city, and set up your mailing and email notification system. The functionality, future modifications and adaptability of ComTrack is endless. It is capable of being customized, altered and developed further.
Dashboard
The dashboard is your default page. It shows a local map with tags for open work orders. Being an administrator you have the opportunity to view an overall summary and your account cases with the pertaining subheadings on-process, on-hold, closed and overdue with the related number of cases for each section. The dashboard also offers details based on your latest case, its ID, the caller’s name, date created and who created it. Work load gauges are offered to visualize the work load of items Onprocess, On- Hold, Closed, Overdue and an activity chart aids in the understanding of how many calls are coming in and who is responding to them. The final chart offered is the monthly cases occurrence which offers a comparison of the number of cases dealt with the current month in relation to the aggregate number of cases of the previous year.

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Dashboard


Service Request
This function of the program is designed to accept work orders from both local staff and the community, you can pin point the location of the deficiency along with the asset that is effected, generate a specific Work Order ID tag and assign it to a staff member to handle. That work order can be tracked and see if it is closed and if the problem has been amended. An individual can filter and see all the Work Orders that are inprocess, on hold, closed, overdue to get a better idea of the efficiency of the department.

Create Case

Incoming Requests
Management can review all cases that have been input by citizens and the public in the incoming request section. And they are able to search through different fields to find specific cases to address and convert into a work order.
By Asset (Local)
An individual responding to requests that are called in has the opportunity to input the information into the by Asset (local) section to create a case for the city to review and attend to, by inputting the individuals complaints into the relating forms and filling out each area of the case form. Adding all necessary details will better aid in management’s dealings of the situation. After it is filled out the case can be saved/generated.

Work Orders

My Work Orders
Allows for admin and users to review the work orders that have been assigned to them to complete. They have the option to search through the number of work orders by helpful fields such as case ID, caller’s name, service category, deficiency, case priority, subject and status.
My Overdue
This is a function that allows an administrator and a user to review their overdue work orders and helps to organize and categorize the work that needs to be done. This functionality increases the likelihood of work getting done sooner because of the organized and simplistic fashion of the program.
All Overdue
The all overdue function allows for the administrator to review all of the overdue cases at the city and to see who they are assigned to, they can review the work that is not getting done and who is in charge of completing it. This function reduces the ambiguity of the work order process so everyone is well aware of who is to complete which job and individuals can be held responsible because of clear guidelines, instructions and delegation of the work load of handling these deficiencies.
All Work Orders
Again this function’s sole purpose is used by administrators where they can study, review and analyze all of the work orders that need to be completed for the city, including your own and every other worker/ user at the city. Each individual work order will be highlighted either yellow, orange or red, meaning the work order is either near due, due or overdue which is a good indicator in prioritizing work that needs to be completed and shows if your city is keeping on top of the work that needs to be done.
Batch Process
The Batch Process function is designed to reduce the work load of closing work orders. For example if in one day you deal with and handle all of the work orders for roadkill you may use this feature and choose the option for roadkill under the category road section. It will provide you with the list of all of the different cases and you can quickly adjust their status, either to on-process, on-hold or closed.
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Create Case

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Map

Reports
Work
Orders
There are a variety of reports that can be generated which will help local staff and management get a better idea of the condition of the cities assets and the efficiency of the department. For example there is a report that will show you for a specific year, how many work orders a specific employee responded to and closed, how many facilities required the most work, and what kind of assets required the most work. There are a variety of other reports that can be generated or created based on the needs and desire of the municipality. However each of tehse offer value when it comes to seeing how the department is functioning and reviewing capital asset needs.
Work Order Case Report
This is just a formal paper version of the work order that is offered electronically for individuals or those of the public that are not technologically inclined.
Chart Report for Case count Vs Categories- By Year
Is a report that uses bar charts to organize each deficiency type and the quantity of deficiencies to the specific deficiency, the types of service categories (location) used and the staff that responded to the requests along with the number of requests for each staff member and service category for a given year as long as the data is input into the system.
Chart Report for Case count Vs Categories -By Date Range
This case offers the same functionality as the previous report however it gives you the ability to be more specific or general by choosing a shorter period of time or setting an interval that is greater than a year.
Chart Report for Case Count Vs Year
This report is designed to show the number of service cases that have been added each month for a period of a year. This aids management in understanding if there is any correlation over seasonal changes, or specific months in the years and how to be proactive in either having more staff available at certain times of the year to be able to handle anticipated deficiencies and issues.
Chart Report for Case Count Vs Staff/Status
This chart helps management see all of the workers/users in the city and keep track of their work load or case count, the number that are not yet closed that are either on process or on hold. This aids management in getting a better understanding of the workload through the city and who is getting their work done and who isn’t or who may need help, to balance the handling or dealing with local deficiencies.

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Reports


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